I have heard for a while about Baltimore’s Citistat program, which uses “computer pin mapping: as an “accountability” tool” for city government. Martin O’Malley marched (get it?) the program into use when he was mayor of Baltimore. This and it is credited with helping our hard working municipal workers ;-) respond quickly to issues. Check out some of the neato CitiStat maps of your neighborhood. My favorite is the map of stump removal -- Who knew?!